Technical Solution

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Privacy Policy

We kindly invite you to take a moment to read the Privacy Policy (“Policy”) to understand how the Data Controller, namely [Technical Solution EU] headquartered at [Agioi Apostoloi, 84600, Mykonos] and email address [info@technical solution.com], collects, stores, uses, and generally processes your personal data when you visit or use the website. For any inquiries regarding the processing of your personal data, you can contact us at the aforementioned contact details.

  1. What are personal data?

The term “personal data” refers to information/data about natural persons, such as name, postal address, email address, telephone number, etc., which identify or can identify the identity of the natural person, hereinafter referred to as “Personal Data” or “Data”.

  1. What is the Processing of Personal Data?

Any action or series of actions performed with or without the use of automated means, on Personal Data or sets of Personal Data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.

  1. What Data do we collect?

Our website [www.technicalsolution.gr] mainly contains informative content and aims to minimize the collection of Personal Data. We only collect the absolutely necessary Data from you, which are appropriate and necessary for the purpose for which they are intended, specifically what you complete in the “Contact” form (name, email address, and any information you choose to provide through your message).

  1. Cookies

“Cookies” are small pieces of text files stored on your browser when you visit the website. We only use strictly necessary cookies. Strictly necessary cookies are essential for the proper functioning of the website. They allow you to browse and use its features, such as accessing secure areas. These cookies do not identify you individually. Without these cookies, we cannot provide efficient operation of our website.

  1. For what purpose do we process your Data and on what legal basis?

We process your Data for the purpose of Communication with you to provide our services. When you submit a question or request via the “contact” form, we process your Data to manage, respond to, and resolve your questions/requests. The processing of your Data is based either on our legitimate interest in responding to the requests or questions raised by you or the necessity to take steps prior to entering into a contractual relationship between us. When your inquiry relates to exercising your rights as informed below, we are authorized to process your Data, as we comply with our legal obligation.

  1. Who are the recipients of your Data?

Access to your Data is limited to the absolutely necessary personnel of [Technical Solution Ε.Ε], who are bound by confidentiality, and specific external partners who act as Data Processors and provide us with website management and maintenance services. We do not send your Data to third parties.

  1. How do we ensure that the Data Processors respect your Data?

All Data Processors we use agree and commit to maintaining confidentiality, not sending Data to third parties without the permission of [Technical Solution Ε.Ε.], taking appropriate security measures, and complying with the legal framework for the protection of Personal Data, particularly Regulation 679/2016/EU (GDPR).

  1. Do we send your Data outside the EU?

We do not send your Data to countries outside the EU. The processing of your Data is limited only within the EU.

  1. When do we delete your Data?

The Data you provide in the “Contact” form is retained for as long as necessary to fulfill your request or respond to your inquiry, unless during communication a new purpose arises for which further processing is necessary.

  1. Are your Data secure?

Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures to ensure the security and protection of your Data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure the highest possible security. These measures are reviewed and modified as necessary.

  1. What are your rights?

You have the rights: to access your personal data, to correct inaccurate personal data, to delete/right to be forgotten, to data portability, to restrict processing, to object/withdraw consent to the processing of your Data.

  1. How can you exercise your rights?

To exercise your rights, you can send us your request to the mailing address of [Technical Solution Ε.Ε.] [Agioi Apostoloi, 84600, Mykonos] or to its email address [[email protected]], and we will examine it and respond to you as soon as possible. We respond to your requests free of charge, without delay, and in any case within (1) one month from the time we receive your request. However, if your request is complex or there is a large number of requests, we will inform you within the month if we need an extension of another (2) two months within which we will respond to you. If you do not receive a response within the above-mentioned deadline or your issue is not resolved, you can contact the Hellenic Data Protection Authority (http://www.dpa.gr/).

  1. Do we use automated decision-making/profiling when processing your Data?

[Technical Solution Ε.Ε.] does not make decisions based on automated processing of your Data.

  1. What is the applicable law for processing your Data by us?

The applicable law is Greek Law, as shaped in accordance with the General Data Protection Regulation 2016/679/EU, and generally the current national and European legislative and regulatory framework for the protection of personal data. The competent courts for any arising disputes related to your Data are the Courts of Athens.

  1. How will you be informed about any changes to this Policy?

We update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Data, we will publish the update on our website before the changes take effect and notify you in any suitable way. We encourage you to read this Policy regularly to know how your Data is protected.